Terms of Service

Terms of Service

1. Introduction

Welcome to HE Infusion UK. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these Terms.

2. Definitions

  • “We,” “us,” “our”: Refers to HE Infusion UK Ltd.
  • “You,” “your”: Refers to the user or customer accessing our services.
  • “Services”: Refers to the products and services offered by HE Infusion UK.

3. Use of Services

  • Eligibility: You must be at least 16 years old to use our services, and some products listed are restricted to the age of 18.
  • Account: You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information.
  • Prohibited Activities: You agree not to engage in any activities that violate any laws, infringe on anyone’s rights, or interfere with the proper functioning of our services.

4. Orders and Payments

  • Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order.
  • Pricing: Prices are subject to change without notice. We are not responsible for typographical errors.
  • Payment: Payment must be made at the time of order. We accept various payment methods, including credit/debit cards and bank transfers.

5. Shipping and Delivery

  • Shipping: We offer various shipping options. Delivery times and costs will be provided at checkout. Please refer to our Shipping Policy.
  • Risk of Loss: Risk of loss passes to you upon delivery of the products to the carrier.

6. Returns and Refunds

  • Returns: You may return products within 30 days of receipt for a refund or exchange, subject to our Returns Policy.
  • Refunds: Refunds will be processed within 14 days of receiving the returned products.

7. Warranties and Disclaimers

  • Product Warranties: Our products come with a manufacturer’s warranty. Please refer to the product documentation for details.
  • Disclaimer: Our services are provided “as is” without any warranties of any kind, either express or implied.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our services.

9. Governing Law

This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with, the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website.

11. Third Party Websites

This website may contain links to websites operated by other parties. The linked sites are not under the control of HE Infusion, and HE Infusion is not responsible for the content available on any other Internet sites linked to this website. Such links do not imply HE Infusion's endorsement of material on any other site, and HE Infusion disclaims all liability with regard to your access to such linked websites. HE Infusion provides links to other Internet sites as a convenience to users, and access to any other Internet sites linked to this website is at your own risk.

12. Updates

HE Infusion may make improvements and/or changes to this website at any time. Although we attempt to periodically update information on this website, the information, materials and services provided on or through this website may occasionally be inaccurate, incomplete or out of date. HE Infusion does not have a duty to update information contained in this website, and HE Infusion will not be liable for any failure to update such information. We make no representation as to the completeness, accuracy or correctness of any information on this website, and we undertake no obligation to update or revise the information contained on this website, whether as a result of new information, future events or circumstances or otherwise. It is your responsibility to verify any information contained in this website before relying upon it. 

13. Contact Us

If you have any questions about these Terms, please contact us.