Shipping Policy

Postage Policy

1. Introduction

At HE Infusion UK, we strive to provide efficient and reliable delivery services for all our electrical products. This postage policy outlines our shipping procedures, costs, and delivery times to ensure a smooth and transparent experience for our customers.

2. Shipping Methods and Costs

  • Standard Delivery: Orders are typically dispatched within 1-2 business days and delivered within 3-5 business days. Standard delivery is free for orders over £100. For orders under £100, a flat rate of £3.99 applies.
  • Express Delivery: For urgent orders, we offer express dispatch and delivery. This is not possible on all products. Please contact our customer service team to confirm availability and prices before checkout.
  • Dangerous Goods: Some items such as those containing Lithium-ion based battery chemistries will need to be delivered using specialist couriers which could lead to slightly increased dispatch & delivery times.
  • Third Party Fulfilment: Some items may be 'drop shipped' from origins other than HE Infusion.

3. International Shipping

We currently ship to select international destinations. Shipping costs and delivery times vary based on the destination. Please contact our customer service team for more information on international shipping rates and delivery times.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our courier’s website.

5. Packaging

We take great care in packaging our products to ensure they arrive in perfect condition. All items are securely packed using appropriate materials to prevent damage during transit. Wherever possible we will reuse and recycling packaging and packing materials.

6. Delivery Issues

If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.